Trucks Italiana srl guarantees the integrity of the products upon delivery to the carrier. In the event of alterations or tampering with the packaging upon receipt of the goods, we invite customers to accept the goods "with reserve", placing this wording on the courier's receipt at the same time as signing for acceptance.
The buyer acknowledges that the product has performance limits and functional and / or structural defects connected to the previous use of the product itself, the agreed price takes this into account. management of the same previously and it is the customer's responsibility to check their status before assembly has a duration of 3 months starting from the date of delivery for all companies and one year for private individuals, provided that the complaint of conformity defects is made IN WRITING within 7 days from the discovery of the latter and the product has been returned to the seller for the appropriate checks after filling in the form made available on www.trucksitaliana.com and accepted
In the event of the Guarantee being effective, the Customer will have the right to only replace the damaged Products upon return of the same, the Customer's right to compensation for any damage, even further, being excluded. The warranty does not provide for any type of reimbursement for labor costs and consumables.
WITHDRAWAL
For purchases made at a distance, the right of withdrawal within 10 days applies, provided as a guarantee for private consumers only (purchases without VAT number). Under penalty of validity, the right of withdrawal must be exercised by sending - at our office - a written communication sent by registered letter with return receipt (with acknowledgment of receipt). Alternatively, it is possible to send a telegram or a fax within the deadline, which will become valid, starting from that moment, only if confirmed by registered letter with return receipt within 48 hours.
In the event that at the time of exercising the right of withdrawal the delivery of the goods had already taken place, the consumer is required to return it or make it available to the seller, according to the procedures provided for in the contract. The deadline for the return cannot in any case exceed ten working days.In case of withdrawal, the costs payable by the consumer are those of delivery and return of the goods to the sender, the seller assumes the obligation to reimburse the sums already paid, free of charge and in the shortest possible time (maximum term: 30 days from the date on which the seller is made aware of the withdrawal). The goods must be returned to the headquarters of Trucks Italiana srl Via Bassano del Grappa 12, Thiene 36016 (VI The substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal.
The shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the customer; in the event of damage to the goods during transport, Trucks Italiana srl will notify the customer of the incident (within 5 working days from receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain the reimbursement of the value of the asset (if insured); in this case, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal;
EXCLUSION FROM THE WARRANTY for defects pursuant to art. 1490 of the Civil Code
The warranty for defects offered in the previous Art. WARRANTY does not apply when:
- the attached documents demonstrating the purchase from Trucks Italiana srl appear altered or illegible; the request will be processed only if the returned package contains an invoice (or delivery note) and order confirmation form;
- product codes or serial numbers are altered, deleted, removed or made illegible;
- The product has been repaired or modified by unauthorized personnel, before Trucks Italiana has been able to proceed with the technical check;
- The result of the technical verification reveals that the defect of the product derives from negligence or carelessness in use;
- The product, deemed defective by the buyer and returned by Trucks Italiana srl pursuant to the following art. METHOD, it reaches our office without the original packaging;
- In all cases that cannot be traced back to defects in production, manufacturing, packaging or storage of the product.
METHOD for returning products The shipping costs of the product to Trucks Italiana srl are charged to the buyer.
TERMINATION OF THE CONTRACT FOR BREACH
In the event that the withdrawal does not take place in the manner indicated, the rules referred to in art. 1453 and subsequent of the Civil Code which entail the obligation for the purchaser to pay the price suffered for the goods supplied, without prejudice to the right to terminate the contract, as well as in any case to compensation for the damage suffered by Trucks Italiana srl.
JURISDICTION In the event of a dispute, the Court of Vicenza, Schio section, will be exclusively competent.